Northridge TotalSupport™ customers are provided with an array of useful reports
and dashboards that offer business users quick access to key I.T. operational
information. Our TotalSupport™ Reports package tracks I.T. assets, trouble
tickets, system patching, utilization, performance, security, and much more.
Examples of just a few of the TotalSupport™ Reports are provided below.
Executive Summary Report
The Executive Summary report provides
business owners and executives with a high-level overview of their I.T.
operation. The report summarizes the entire I.T. environment into a single
Network Health metric. Most business owners don't want to get into the weeds of
I.T. but they do realize how crucial it is to have a reliable I.T.
infrastructure. By reviewing the Executive Summary report each month, business
owners can ensure that the network health is improving or remaining at a high
level. Other data provided on the Executive Summary report includes server and
network availability, Internet availability, patch status, server utilization,
security scan results, trouble ticket summary, and an asset management
overview.
Server Health Report
Servers are at the heart of every company's
I.T. operation. If a server is having a problem it can easily stymie the
productivity of an entire company and hurt revenue and profitability. The
Server Health report provides summarized performance and health information on
each of the servers within the network. The report contains key data analysis
including server availability, processor utilization, memory usage, hard drive
utilization, network uptime, patching history, and alerts. Northridge engineers
not only respond to real-time alerts from customer servers but also regularly
review the server health reports and evaluate any trends in order to
proactively address potential health problems before they impact the business.
Site Hardware Summary Report
One of the challenges that
smaller businesses face as they grow is that they end up with a myriad of I.T.
assets from various manufacturers with different specifications. While larger
companies often have rigid asset procurement guidelines and asset management
software, smaller businesses generally don't have such measures in place. The
Site Hardware Summary report provides comprehensive I.T. asset information
including all workstations, servers, operating systems, network devices,
processor types, hard drives sizes, memory sizes, and peripheral devices. The
Site Hardware Summary report makes it easy to assess whether or not the
enterprise is ready to upgrade to a new operating system or new version of a
business software application.
Click
here to view the complete list of services within our TotalSupport™ Plans.
For more detailed information about Small Business I.T. Management services
offered by Northridge Systems, please send us an
information request or email sales@northridge.com
